Why was my credit card billed but my order has not yet shipped?

We use paypal to process all of our online orders.  Our website works with paypal to automatically charge your credit card at the time of purchase, not at the time of shipment.

What if I don’t want to purchase online?

You are welcome to call us to place your order.  However, please keep in mind that all of our credit card transactions are processed online through PayPal.  If you prefer to send a check or money order, please make arrangements with us.

What are your business hours?

Normal business hours are Monday-Friday, 8am-5pm Eastern Standard Time, but we try to be available weekends and after hours until 9pm EST.

How will I know when my order has shipped?

We do our best to keep customers notified about their orders.  You will receive an email update informing you that your order has shipped.

How will I know when my order has shipped?

We do our best to keep customers notified about their orders.  You will receive an email update informing you that your order has shipped. Unfortunately a lot of our update emails go to your spam folder so please check there if you don't receive a confirmation email after placing you order.

Shipping Charges

Although we are tied to USPS and UPS through the website occasionally they get the shipping wrong. In the event this happens we will either refund you if you're grossly over charged or request additional funds if under charged.

FREE SHIPPING

Free shipping is offered on some of our items on www.sledsolutions.com. This method will be either UPS Ground or USPS Priority Mail. If you need it sooner please contact us so we can make the proper arrangements.

Return Policy

We allow returns up to 30 days of purchase on standard items. All SPECIAL order items are non refundable.  15% re-stocking fees will apply to all returns.

Cancellations

Order cancellations before shipment will result in a minimum fee up to 15% of total invoice to offset all processing fees. We treat each cancellation individually based on availability of the product and how far along the order is. A stock item that gets canceled before we process the order will be done free of charge.

About Michigan Sales Tax

Michigan Sales Tax will be applied to all purchases made by customers whose billing address or shipping address is within Michigan. Michigan Sales Tax will be applied to all purchases shipped within Michigan. This applies to all customers from other states or countries who purchase products and have these products shipped to an address within Michigan.